Effective Date: 01/03/2026
Last Updated: 01/03/2026

At She Delhi (“She Delhi”, “we”, “us”, or “our”), backed by Sampurna Health Enclave Pvt. Ltd., we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit our website, submit an enquiry, book an appointment, communicate with our team, or use our services.

By using the She Delhi website, you agree to the terms of this Privacy Policy to the extent permitted under applicable law.

1. Who We Are

She Delhi is a women’s health, fertility, and maternity care brand backed by Sampurna Health Enclave Pvt. Ltd.

If you have any questions about this Privacy Policy or the way your information is handled, you may contact us using the details provided at the end of this page.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Personal Information

  • Name

  • Phone number

  • Email address

  • City / location

  • Age or date of birth, where relevant

  • Gender, where relevant

B. Health / Consultation-Related Information

When you fill out enquiry forms, request a callback, book an appointment, or discuss treatment with our team, you may choose to share information such as:

  • fertility concerns

  • gynecological concerns

  • pregnancy-related concerns

  • medical history shared by you

  • reports, prescriptions, or test results shared voluntarily

C. Website / Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • browser type

  • device type

  • pages visited

  • date and time of visit

  • referring source

  • cookies and similar technologies

D. Communication Information

We may keep records of your communication with us through:

  • website forms

  • phone calls

  • WhatsApp messages

  • emails

  • appointment requests

  • customer support or follow-up communication

3. How We Collect Information

We may collect your information through:

  • website contact forms

  • appointment booking forms

  • lead forms on landing pages

  • call-back request forms

  • WhatsApp chat or contact links

  • telephone conversations with our team

  • emails sent to us

  • information you share during consultation or treatment enquiry

  • cookies and analytics tools used on our website

4. Why We Collect Your Information

We may use your information for the following purposes:

  • to respond to your enquiry

  • to schedule or manage appointments

  • to understand your treatment or consultation requirement

  • to provide information about services requested by you

  • to communicate with you regarding fertility, women’s health, gynecology, pregnancy, or related care you enquired about

  • to send reminders or follow-up communication related to your enquiry or appointment

  • to improve our website, services, and patient communication experience

  • to maintain records as required for internal, operational, medical, administrative, or legal purposes

  • to comply with applicable laws, regulations, and lawful requests

We do not collect personal information without purpose, and we aim to limit collection to what is reasonably necessary.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • improve website performance

  • understand visitor behaviour

  • measure ad and campaign performance

  • remember user preferences

  • improve user experience across devices

These tools may collect technical and browsing-related data. You may control cookies through your browser settings, although disabling certain cookies may affect some website functionality.

6. How We May Share Your Information

We do not sell your personal information.

We may share your information only where reasonably necessary and appropriate, including with:

  • internal authorised staff

  • doctors, specialists, embryology, administrative, or support teams connected with your enquiry or care

  • technology, website, CRM, analytics, hosting, or communication service providers working on our behalf

  • legal, regulatory, or governmental authorities where required by law

  • third-party vendors who help us operate appointment systems, forms, communication platforms, or digital infrastructure, subject to suitable controls

Any such sharing will be limited to the extent reasonably necessary for the relevant purpose.

7. Health Information and Sensitive Information

Because She Delhi provides fertility, gynecology, pregnancy, and women’s health-related services, some information you share with us may be sensitive in nature.

We request that you share only the information necessary for your consultation, enquiry, or treatment-related communication.

Where sensitive information is shared with us, we will aim to handle it with appropriate confidentiality and care, subject to the nature of the platform used and applicable law.

8. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no website, digital system, email transmission, or online platform can be guaranteed to be completely secure. While we strive to protect your information, you share information with us at your own risk to the extent permitted by law.

9. Data Retention

We may retain your information for as long as reasonably necessary for:

  • responding to your enquiry

  • appointment and patient communication purposes

  • service delivery and follow-up

  • legal, operational, medical, accounting, compliance, or record-keeping purposes

When information is no longer needed, we may delete, anonymise, or securely store it in accordance with our internal practices and applicable legal requirements.

10. Your Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

  • know what personal information is being processed by us

  • request correction or updating of inaccurate information

  • request deletion of personal information, subject to legal or operational limitations

  • withdraw consent where processing is based on your consent

  • contact us regarding grievances or privacy-related concerns

If you wish to exercise any such right, you may contact us using the contact details below.

11. Third-Party Links and Platforms

Our website may contain links to third-party websites, maps, social media platforms, WhatsApp, analytics tools, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies separately before sharing information with them.

12. Children’s Privacy

Our website is intended for general informational and service-related use. We do not knowingly collect personal information from children through our website without appropriate authorisation or lawful basis.

Where consultation relates to a minor, the information should be shared only by a parent, guardian, or other authorised person as applicable.

13. Marketing and Communication Preferences

If you share your contact details with us through a website form, landing page, advertisement response, callback request, or appointment enquiry, we may contact you regarding:

  • your enquiry

  • your requested consultation

  • appointment support

  • relevant service-related communication

If you do not wish to receive non-essential communication from us, you may request that we stop such communication, subject to any communication that remains necessary for service or legal purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, legal requirements, or operational processes.

Any updated version will be posted on this page with the revised effective date.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, you may contact:

She Delhi
Backed by Sampurna Health Enclave Pvt. Ltd.
E-516, Inder Mohan Bhardwaj Marg, Opp. JMD Kohinoor Mall, Block E, Greater Kailash II, New Delhi–110048
Phone: +91 99104 46146
Email: mail@shedelhi.com